satisfaction100% Guaranteed
Free delivery ALL OVER CYPRUSon orders over €49
14 DayEasy return
0
You have no items in your shopping cart.

0

Customer Service - Term & Conditions

This Site is owned and operated by M.Mastoremata D.I.Y Shop Ltd whose company number is HE233911 and registered VAT number is 10233911Z. These terms and condiotions include general items and conditions for use of this Site,terms and conditions relating to the Services and terms and conditions relating to the purchase of products on this Site. Please read these terms and conditions carefully. Your use of the Site and Services and the purchases of any Products on this Site will be subject to theses terms and conditions. 

Shipping & Delivery

For Online Purchases

  1. Free delivery is available to all customers with orders over €49.
  1. For orders below €49 we can offer to you courier delivery to a pick – up point in your town. Ordinary we use Akis Express Service.

          Delivery fees for your order are based on the weight of the items you order.

    • 0 – 4.99 Kg  = € 3.30
    • 5 – 9.99 Kg  = € 3.70
    • 10 – 20 Kg = € 4.55

           

   If there is any damage to the items that you ordered on delivery, you must contact us within 2days from receipt of your order.

            Note: If it is determined that the damage has been created from any misuse of the item then unfortunately, this itam can not be replaced and will be            returned back to you where you will be charged with the relevant delivery fees.

  1. Deliveries are executed only on working days ( Monday – Friday) . Deliveries are not executed during holidays.
  1. Pick Up Option – Free Of Charge

        Pick up your order from Mastoremata D.I.Y Shop

        Vaslieos Pavlou 62  , Ayios Dometios , Nicosia , Cyprus

  1. Please allow up to 1 – 3 full business days for your order to be processed, packed and shipped.
  1. After the order has been processed by Mastoremata D.I.Y Shop and is ready to dispatch, you will receive a shipping confirmation email including your tracking number.
  2. Deliveries all over Cyprus
  3. International Shipping – Contact us: info@mastorematadiy.com

     

 

  RETURNS & REFUND POLICIES FOR ONLINE ORDERS

Though we hope that you will never need to return anything, should you need to do so, we aim to make it as quick and easy as possible to exchange or refund your purchase. This page tells you all you need to know, please note your statutory rights are not affected by this guidance.If you would like to return an unwanted or faulty item, you can do it by one of the following methods:

-You may cancel your order ( full or partial) and return the items purchased to us by giving us notice of return within 14 days of the date of delivery to you or your collection from the store. In relation to goods delivered to you, you may need to take delivery of the goods before you can cancel your order if the goods are placed into our delivery process before we receive your notice for cancellation.

- Return to Mastoremata D.I.Y Shop : Free Of charge within 14 day

- Return by Akis Express Currier: Free Of charge within 14 days

- Returns are accepted within 14 days with the presence of original receipt at the price that the item was bought.

- The return slip (included invoice number or receipt number and description of the return products) must always be included along with the products that you wish to return.

- To exercise your right to return, you may inform us of your decision to return by email (info@mastorematadiy.com).

- If you are cancelling because of any problem with the products, please notify us of the problem by email.

- The price of the returned item will be refunded back to the credit card used for the transaction as soon as you return is processed in 14 days from the day we received the returned goods. Used Pay Pal.

- You can return items that are not faulty as long as the items are returned unused and in a saleable condition complete with their original packing and any promotional items associated to the purchase.

- No returns can be accepted on the following products: items that can deteriorate or have an expiry date (such as sealants, silicones ,spray, paints.. etc), items that are cut or mixed to your requirements ,made to measure ,made to order, made to your specifications or clearly personalized (for example, pre-assembled kitchens, mixed paint, master key locks, cable, rope etc..)

- Partial refund is possible

- After you receive your order should you have any questions please contact us by phone or email and we will provide qualified support and consultation.

Ordering

Placing an order is quite simple. Just click on the product that interests you and then click “ Add to cart’’ , it will be automatically added into your shopping bag. Then click ‘continue shopping’ .

If you wish to change the quality or remove from your shopping bag , simply click on your shopping cart button on the top of the page , view the item that has been added into your shopping cart and click edit or remove. If you click on edit , you will have to then click on “ Update My Shopping cart” button were you will be transferred into your shopping bag page. At this page you will be able to change the quantity and click “ Update Shopping cart”. You will then have the option to click on the button “Continue Shopping” or “Proceed to Checkout”.

If you click on “Continue Shopping” you will be transferred to the Home Page.

In the case that you clicked on “Proceed to Checkout” , you will be asked to login if you are not already logged in, register if you are a new customer or to checkout as a quest.

 

Order Confirmation Emails

The order confirmation email will include your order number , the details of the products , prices , quantities , promotional information ,payment method, your shipping and billing addresses as well as the shipping method you selected.

After the order has been processed by Mastoremata d.i.y shop and is ready for dispatch , you will receive a shipping confirmation email including your tracking number.

Orders that will be pick up from the store will info you by email or phone to come for collection.

Invoices will send by email when the products will be shipping.

Payment

1. Mastoremata D.I.Y Shop supports payment via PAYPAL.

We do not collect your card details and we do not keep then within our system. PayPal processes your card within their protocol.

2. Cash on Delivery.

 

Pricing

  • Prices on our website are specified in euro.
  • All prices include VAT
  • Prices are subject to change without notice.
  • If you made your order and after the price was changed please be assured that you will pay the price, specified in website.

 

Promotions

 Promotional offers are valid when used online at www.mastorematadiy.com and will allow money off when you order from Mastoremata diy shop . Offers may require the use of specific code to be entered during the checkout process. Codes are valid for a set length of time. Promotions are often unique and cannot be used in conjunction with other offers. Offers may be limited to one use per customer.

 In the event of a return of goods purchased using a promotional code, refunds will be credited for the original amount paid and to the original method of payment. Promotional codes do not apply towards any delivered charges; the promotional code is not applied to any delivered services available online. Mastoremata d.i.y shop reserves the right to amend the terms and conditions of this promotion  at any time and to take the appropriate actions including cancellation of the code.

 

Warranties

Mastoremata diy shop warrants that the services will be supplied with reasonable skill and care.

(http://ec.europa.eu/odr)  oxinari@mcit.gov.cy